Product innovation? Slack is filled with nice and smart features.Slack might have thousands of customers at companies like Salesforce, Airbnb, or at Nasa’JPL, but these are segregated entities that do not contribute to a critical mass of users making adoption compulsory. The number of Slack users is pretty small: 1.5 million paying customers and ~5 million freeloaders. The business sections of Apple’s AppStore or Google’s PlayStore are light-years ahead. ![]() A large US media company that created 500 Slack channels was using no more than a dozen apps a year ago. Knight Journalism Fellowship, we ended up using one or maybe two extra apps. After spending a year using Slack with my co-fellows at Stanford’s John S.
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